ocbmaurice.dyndns.orgUser Journey vs User Flow + Customer UX Scenario Diagrams & Charts

User Journey vs User Flow + Customer UX Scenario Diagrams & Charts Skip to content Menu Menu MENU Menu MENU User Journey vs User Flow December 22, 2020 November 19, 2019 by Mikula Beutl Table of Contents 1. User Flow 1.1. What is a user flow? 2. User Journey 2.1. What is a user journey? I know this part is what you really care about, so let’s start with some tools/apps that you can use in order to achieve both User Journey and User Flow goals: RECOMMENDED : https://www.smaply.com/ https://www.mockplus.com/ https://uxmisfit.com/squid/ https://uxpressia.com/ https://flowmapp.com/ https://overflow.io/ you can always find more by searching on Google Introduction to User Journey vs User Flow The differences between the two can mislead many designers: many ask me if they are the same. User Journeys and User Flows are two commonly used terms in UX circles or even in software life cycles. Both terms are used in product development to describe the story, the interaction of a customer with the service or the product. Both represent the entire experience of a customer , from the first moment the customer learns about your product until he or she uses it and afterwords too. As UX designers, we have a variety of tools that we use to enhance the usability of products or services. There is also the opinion that the area covered by User Journey is larger than that of User Flow. We create a journey for the customer at an early stage of the design process to align the team, understand the context, and discover and create potential new features. We use both processes to put the product into context and think about what features it needs. In User Experience (UX) discussions, the “user journey” is often confused with the user flow. Both processes serve to improve the user-friendliness of the product. UX Design is a complex process . The terms “user flow” and “user journey” are both used to describe the general history of user interactions with a service or product in mind. However, there is much confusion because the difference between these two terms may not be clear from the beginning. This article compares “User Journey Vs. User Flow” to help the design community better understand how they can explain design research and give suggestions to the team and various stakeholders when needed. We will try to answer the following questions: Which should we focus on when first designing a product? What are the differences between User Journey Maps and User Flows? How do they complement each other? What is the purpose of the two? I will begin by explaining the basic concepts, there are many results that can help to create a solution that is useful and enjoyable for customers. With the definition alone, you may not be able to make a clear distinction between them. L-et’s get started ...